Mission Statement
Understanding our client’s desire to provide their pet a long, healthy, happy and high-quality life, we share their goal and pledge to always act in the best interest of our patients and strongly advocate for their healthcare. We also recognize our clients are the heart of our practice and the reason we are here. Being of service to our clients and patients is the definition of our purpose and the mission of our practice.
While working toward our mutual goal we desire to earn our client’s lifelong trust, respect and friendship, therefore we pledge:
- Our patient’s well being is considered first and foremost in all healthcare recommendations and policy decisions of our hospital,
- To be our patient’s #1 healthcare advocate,
- To provide our clients the very best service available and our patients the highest quality care needed,
- To always invest the time needed to answer our client’s questions and satisfy their desire to fully understand their pet’s healthcare needs,
- To always treat our clients and patients with respect, honesty, sincerity, compassion, dignity and gratitude.
Core Values
Integrity - Our team does the right thing every time, putting our interests aside when looking for the best alternative for our patients
Caring & Accountable - As a team, we take intentional steps to provide the best care for our patients and the most accountable work to our clients and community
Effective Communicator - Our team intentionally listens, showing empathy, and providing clear and straightforward education
Curious & Courageous - Our team is always learning, developing ideas, and creating alternative solutions to achieve the best medicine in our community
Virtues
Humble - Our team members don’t have big egos or concerns about status. They are quick to point out the contributions of others and generally don’t seek attention for their own. They define success collectively and not individually.
HUNGRY - Our team members are always looking for more. More to do. More to learn. More responsibility. They rarely have to be pushed to work harder because they’re self-motivated and diligent. They’re always thinking about the next step and the next opportunity.
Smart - Our team members have good common sense about people. They tend to know what is happening in the group and how to deal effectively with others. They ask good questions, listen to what others are saying and stay engaged in conversations.
Qualities
Dependability - Our team needs to be able to depend on its individual members
Skills - Our team is made stronger when its members are well trained and possess to skills needed to accomplish our mission
Selflessness - Our team members selflessly care for our patients, service our clients and support the team.